Refund policy

REFUND, RETURN AND EXCHANGE POLICY

Last updated: September 6, 2026

Because skincare and personal-care products are sensitive to handling, storage and contamination, opened or used products cannot be returned or exchanged.

ELIGIBLE UNOPENED PRODUCTS

An unopened and unused product may be returned for store credit when:

• La De Da Le Salon is contacted within seven calendar days of confirmed delivery.
• The product remains sealed and in its original packaging.
• The product is returned in the same condition in which it was received.
• The return is authorized by La De Da Le Salon before it is shipped.

To request authorization, email info@ladedalesalon.com and include your order number, the product you wish to return and the reason for the request.

Unauthorized returns may not be accepted. Customers are responsible for return shipping costs unless the product was damaged, defective or shipped incorrectly.

After an approved return is received and inspected, any eligible store credit will be issued to the original purchaser. Original and return shipping charges are not refundable.

FINAL-SALE ITEMS

The following items are final sale:

• Opened, used or unsealed skincare and personal-care products
• Gift cards
• Complimentary products and samples
• Products marked final sale
• Special-order items
• Products returned after the stated return period

PRODUCT SELECTION AND SKIN REACTIONS

Professional skincare should be selected and used according to individual skin needs. Please contact La De Da Le Salon before ordering if you are uncertain whether a formula is appropriate for your skin.

Products cannot be returned because of personal preference, improper use, incompatibility with other products or skin sensitivity after opening. If irritation occurs, discontinue use and consult a qualified skincare professional or healthcare provider.

DAMAGED, DEFECTIVE OR LEAKING PRODUCTS

Please inspect your order promptly after delivery. If a product arrives damaged, defective or leaking, contact info@ladedalesalon.com within three business days of confirmed delivery.

Include:

• Your order number
• A description of the issue
• Photographs of the shipping box, packaging and affected product

Please retain the product and all packaging until the matter has been reviewed. Do not discard or return an item unless instructed to do so.

Minor residue or seepage beneath a cap can occasionally occur during shipping and does not necessarily indicate that a product is defective. Product seals must remain intact while the matter is being reviewed.

INCORRECT OR MISSING ITEMS

If an item is incorrect or missing, contact info@ladedalesalon.com within three business days of confirmed delivery. Please include your order number, a photograph of the products received and a photograph of the packing slip.

Once the issue is verified, La De Da Le Salon will arrange an appropriate replacement or correction at no additional cost.

ORDER CANCELLATIONS

Contact us as quickly as possible if you need to cancel an order. We will make every effort to assist, but orders cannot be canceled or changed after they have been prepared or transferred to the shipping carrier.

QUESTIONS

For questions concerning a return or order, contact:

La De Da Le Salon
info@ladedalesalon.com
(937) 293-5700