Shipping policy

SHIPPING POLICY

Last updated: September 6, 2026

ORDER PREPARATION

In-stock orders are generally prepared and shipped within one to two business days, excluding Sundays and federal holidays.

Processing may take slightly longer during holidays, promotional periods, severe weather or unusually high-volume periods. Orders containing an unavailable or special-order item may be delayed until the item becomes available.

SHIPPING RATES

Complimentary standard shipping is provided on eligible U.S. orders totaling more than $100 before taxes and after any discounts.

Available shipping methods and charges for orders below the complimentary-shipping threshold are displayed during checkout.

DELIVERY

Orders are shipped through major U.S. carriers. Delivery dates shown during checkout or provided by the carrier are estimates and cannot be guaranteed.

Tracking information will be emailed after the order has been prepared for shipment. Customers are responsible for monitoring tracking information and providing a complete, secure and deliverable address.

Once an order has entered processing, its shipping address or selected delivery method may not be changed.

SIGNATURE CONFIRMATION

Signature confirmation may be required for high-value orders. If a delivery attempt is unsuccessful, the recipient is responsible for arranging redelivery or pickup with the carrier.

Orders returned because of an incorrect address, refusal, missed signature or failure to retrieve the package may incur additional shipping charges.

DELIVERY PROBLEMS

If tracking shows that a package was delivered but it cannot be located:

• Confirm that the shipping address on the order is correct.
• Check with household members, neighbors or building management.
• Contact the carrier using the tracking number provided.

Please also contact info@ladedalesalon.com. We will provide reasonable assistance with available tracking information or carrier documentation. Replacement or reimbursement is not guaranteed when a carrier has confirmed successful delivery.

DAMAGED PACKAGES

If a package appears damaged at delivery, photograph the unopened package before opening it. Contact info@ladedalesalon.com within three business days and retain the shipping box, packaging and products until the matter has been reviewed.

INVENTORY AVAILABILITY

Occasionally, an inventory discrepancy or manufacturer delay may occur after an order is submitted. If an ordered product becomes unavailable, La De Da Le Salon will contact you to discuss available options, including waiting for restock, selecting another product or canceling the unavailable item.

COMPLIMENTARY SAMPLES

When available, complimentary manufacturer-packaged samples may be selected to complement an order. Samples vary according to availability and are not guaranteed.

We cannot guarantee a particular sample, formula or quantity. Complimentary samples have no cash value and cannot be returned or exchanged.

QUESTIONS

For shipping assistance, contact:

La De Da Le Salon
info@ladedalesalon.com
(937) 293-5700